Delivery & Payment Information

Unfortunately we can no longer accept Paypal payments. They have decided that they do not want to facilitate in the sale of any Vape related products.

 

UK Orders:

All orders will be processed and dispatched within 24 hours (excluding Weekends and Bank Holidays).

Standard 1st class postage via Royal Mail is FREE, regardless of the quantity ordered (This is for UK mainland orders only).

Within the UK we accept credit/debit card payments via Worldpay and also bank transfers. Please contact us if you wish to pay via bank transfer.

-------------------------------------------------------------------------------------------------------------------------------

International Orders:

All orders received will be processed within 24 hours (excluding Weekends and Bank Holidays).

Overseas orders are sent via Royal Mail's Standard or Tracked services depending on the order value.

The delivery cost to all International destinations is £3.99 for orders under £20 using Royal Mail's Standard International service.

Orders over £20 will be sent via Royal Mail's Tracked International service which will cost £8.99. This is to cover the full value of the package should it be lost or damaged.

Orders under £20 can also be sent tracked and/or signed. Simply select this delivery option at the checkout if you want to be able to track your order.

Please Note: You are responsible for checking that the products you order are legal to import into your country. We cannot accept claims or refund for packages confiscated or destroyed by your own countries authorities.

For International orders (excluding the USA) we accept credit/debit card payments via Worldpay.

---------------------------------------------------------------------------------------------------------------------------------

USA Orders:

Due to restrictions on the sale of vaping related goods we are currently unable to accept credit card payments from the USA and therefore cannot accept or ship orders to the USA.

We are very sorry for this inconvenience.

---------------------------------------------------------------------------------------------------------------------------------

Estimated Delivery Times:

UK: 1 - 3 Business days

Europe: 3 - 15 Business days

Rest of the world: 7 - 25 Business days

----------------------------------------------------------------------------------------------------------------------------------

Lost or Damaged Goods: 

Compensation for loss will not be considered for any item that Royal Mail has not delivered or attempted to deliver until after 15 working days within the UK or 25 working days for all international orders. After this time, we can offer a refund or replacement for any lost items. Please ensure your shipping address details are up to date and correct. The Drip Tip Store will not be held responsible for any lost parcels due to an incorrect address.

Refunds or replacements will be sent after 15 working days if within the UK or 25 working days for International orders. Claims for damaged goods will require the customer to provide photo evidence of the damages to both the packaging and the goods before we can process your claim. A refund or replacement of the goods will be made on receipt of the photographic evidence.